We keep courtesy backups of every account, but it’s smart to download your own copy too — especially before big changes like a theme update or a redesign.
Download a backup
- Log in to cPanel and open Files → Backup.
- Under Partial Backups, click Home Directory to download your files.
- Click each database name under Download a MySQL Database Backup to download your databases.
- Optional: download your Email Forwarders and Email Filters.
For a complete copy of the entire account, use Download a Full Account Backup. It is generated in the background and you’ll get an email when it’s ready.
Restore from a backup
On the same page, use the Restore boxes to upload a home directory backup or a database backup you downloaded earlier.
Tip: Full account backups can only be restored by our team. Open a ticket and we’ll take care of it — we can also restore from our own backups if you don’t have one.
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Still need a hand?
Our team is available 24/7. Submit a support ticket or call 877.821.HOST and we’ll walk you through it — or do it for you.