Help Center
Guides for everything in your account.
Step-by-step help for your Electric Kitten hosting — or submit a ticket and our team will help you 24/7.
Mailboxes, forwarding, spam and connecting your phone or computer.
Domains & DNS
Point your domain, add subdomains and other sites, and set up redirects.
Websites & Apps
Install WordPress and polish the details.
Files & Backups
Upload your site and keep safe copies of everything.
Databases & Advanced
MySQL databases and scheduled tasks.
Security
Passwords, private folders and blocking unwanted visitors.
Create an Email Account in cPanel
Set up a professional email address like you@yourdomain.com in under two minutes.
Set Up Your Email on a Phone or Computer (IMAP & SMTP Settings)
Connect your Electric Kitten mailbox to Outlook, Apple Mail, Gmail, iPhone or Android.
Forward Email to Another Address in cPanel
Automatically send a copy of incoming mail to another inbox.
Set Up an Email Autoresponder (Out of Office)
Send an automatic reply while you’re away or to confirm you received a message.
Reduce Spam with cPanel Spam Filters
Turn on spam filtering, adjust its sensitivity and whitelist important senders.
Point Your Email to Another Provider (MX Records)
Use Microsoft 365, Google Workspace or another mail service with your hosted website.
Set a Default (Catch-All) Email Address
Decide what happens to mail sent to addresses at your domain that don’t exist.
Domains & DNS
Domains & DNS
Point Your Domain to Electric Kitten (Nameservers)
Connect a domain registered elsewhere to your Electric Kitten hosting account.
Create a Subdomain in cPanel
Set up addresses like blog.yourdomain.com or shop.yourdomain.com.
Host Another Website on Your Account (Addon Domains)
Run more than one website from a single Electric Kitten hosting plan.
Redirect a Page or Domain in cPanel
Send visitors from an old address to a new one with a 301 or 302 redirect.
Websites & Apps
Websites & Apps
Install WordPress on Your Hosting Account
Get a WordPress site running in a few clicks with the one-click installer.
Create Custom Error Pages (404 and More)
Show a friendly, branded page when a visitor hits a missing or broken link.
Files & Backups
Files & Backups
Create an FTP Account and Upload Files
Upload your website with FileZilla or another FTP client.
Use the cPanel File Manager
Upload, edit and organize your website files right in your browser.
Back Up and Restore Your Website in cPanel
Download a copy of your files, databases and email, and restore it when needed.
Databases & Advanced
Databases & Advanced
Schedule Tasks with Cron Jobs
Run a script automatically every few minutes, hourly, daily or weekly.
Create a MySQL Database and User in cPanel
Set up a database for WordPress, a store or any custom application.
Check and Repair a MySQL Database
Fix “table is marked as crashed” and other database errors.
Security
Security
Password-Protect a Folder on Your Website
Require a username and password to view part of your site.
Stop Other Sites Using Your Images (Hotlink Protection)
Prevent other websites from embedding your images and using your bandwidth.
Block an IP Address from Your Website
Stop a specific visitor, bot or range of addresses from reaching your site.
Change Your cPanel Password
Update your hosting control panel password and keep your account secure.
Can’t find what you need?
Our support team is available 24/7 by ticket or phone — and happy to do it for you.